由于安全风险,优步在伦敦的新执照申请再次被拒——TechCrunch
Uber has again been denied licence renewal in London over safety risks – TechCrunch
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2019-12-04 20:44
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Two months after being given a two-month reprieve on its licence to operate in London, Uber has once again been denied a full renewal by the city’s transport regulator — which said today that it had found a “pattern of failures” which put “passenger safety and security at risk”.

优步获得两个月的执照延期,并在伦敦继续营业了两个月后,再次申请新运营执照,再遭伦敦交通管理局否决——该部门今日表示,发现优步存在“失败模式”,这将置“乘客安全于危险之中”。

Uber has confirmed it will appeal the decision.

而优步则表示将对此决议提出上诉。

The UK capital is a major European market for Uber, which claims to have 3.5 million users and 45,000 registered drivers in the city.

对优步来说,英国首都是其在欧洲的主要市场,据称该城市拥有3,50名优步用户和45,000名注册司机。

The ride-hailing giants’ troubles in London began in 2017 when Transport for London (TfL) made the shock decision to deny its licence renewal, citing a range of concerns including how Uber reported criminal offences; carried out background checks on drivers; and its use of proprietary software it developed that could be used to block regulatory oversight.

叫车服务业巨头在伦敦的困境始于2017年,当时伦敦运输局(TfL)作出了令人震惊的决定,否决了优步的执照续期,并提出了各方面的疑虑,包括优步如何举报犯罪行为;核实司机身份背景;以及其开发的专利软件使用可能会妨碍常规管制。

In the latest decision against Uber TfL concludes the company is not “fit and proper” to hold a private hire vehicle licence, saying it identified thousands of regulatory breaches — with a key issue being a change to Uber’s systems that allowed unauthorised drivers to upload their photos to other Uber driver accounts.

在这项最新的否决决议中,伦敦运输称,优步公司还不“适合”持有私人租用车辆执照,因为发生了数千起管理上的违法行为——关键原因在于优步体系的改变,即允许未授权的司机将自己的照片上传至其他优步司机账号。

“This allowed [unauthorised drivers] to pick up passengers as though they were the booked driver, which occurred in at least 14,000 trips — putting passenger safety and security at risk,” TfL writes.

“这一举措使得[未授权司机]能像已登记司机一样载客,这样的出行至少已经发生了14,000起——置乘客安全于危险之中,”伦敦运输局发文称。

“This means all the journeys were uninsured and some passenger journeys took place with unlicensed drivers, one of which had previously had their licence revoked by TfL.”

“这意味着所有的出行都没有保险保障,甚至一些出行是由无照司机接驾的,而这些司机早已被伦敦运输局吊销了执照。”

It also identified another safety and security failure that allowed dismissed or suspended drivers to create an Uber account and carry passengers.

优步还涉及另一安全隐患,那就是允许已被解雇或停职的司机创建优步账号,运载乘客。

“TfL recognises the steps that Uber has put in place to prevent this type of activity. However, it is a concern that Uber’s systems seem to have been comparatively easily manipulated,” it adds.

“伦敦运输局认可优步适时实施的防止安全事故的举措。然而,令人担忧的是,优步运营体系似乎很容易被人利用,”伦敦运输补充道。

The regulator says it identified further serious breaches, including several insurance-related issues. Some of these led it to prosecute Uber, earlier this year, for causing and permitting the use of vehicles without the correct hire or reward insurance in place.

管理部称优步还涉及更加严重的违规行为,包括一些保险相关事项。今年年初,因优步造成并允许车辆在未购买地方合规租用和报酬保险的情况下使用,导致管理部起诉了优步公司。

While TfL highlights “a number of positive changes and improvements to [Uber’s] culture, leadership and systems”, since the company was granted a 15-month provisional licence by a magistrate in June 2018 — including noting that it has interacted with TfL in “a transparent and productive manner” — it concludes it cannot ignore the risks posed by “a pattern of failures” from “weak systems and processes”.

伦敦运输局强调“优步文化、领导层及体系还需要很多积极的改变和提升”,自从优步在2018年6月获得地方法官授予的15个月临时许可证后——从没有和伦敦运输进行“透明且富有成效的”沟通——优步不能忽视其“有所欠缺的体系和实施流程”导致的“失败模式”所引起的危险。

“This pattern of regulatory breaches led TfL to commission an independent assessment of Uber’s ability to prevent incidents of this nature happening again. This work has led TfL to conclude that it currently does not have confidence that Uber has a robust system for protecting passenger safety, while managing changes to its app,” it says.

“管理上的违规案例,使得伦敦运输局就优步是否有能力阻止此类事故再次发生,单独进行了评估。从这项评估中,伦敦运输局得出结论,现阶段还不敢确定,优步在管理自身应用程序更改的同时,能够提供保护乘客的强大安全体系。”

Uber can continue to operate in London during the appeals process. So passengers will likely see no change in the short term. TfL says Uber has 21 days to file an appeal.

在上诉期间,优步可以继续在伦敦营业。乘客短期内可能不会看到任何调整。伦敦运输局透露优步有21天的时间提交上诉。

During the appeals process the company may also seek to implement changes to demonstrate to a magistrate that it is fit and proper by the time of the appeal hearing. So, again, it’s possible Uber could win another provisional licence in future, depending on the steps it takes to improve its systems. But there’s no doubt the regulator is in the driving seat at this point.

在上诉期间,优步也许会寻求方法,实施调整,以在上诉聆讯时,向地方法官表明自己有资格运营。所以,不久之后,优步很可能凭借采取体系改善措施,再次获得一张临时执照。然而,不管怎样,管理部门在这件事上都处于主导地位。

TfL says it will continue to “closely scrutinise” Uber during any continued operation, including checking it meets the 20 conditions it set out in September 2019.

伦敦运输局称只要在运营期间,自己都将继续“仔细调查”优步,包括确认优步是否实施了自己于2019年9月提出的20个条款。

“Particular attention will be paid to ensuring that the management have robust controls in place to manage changes to the Uber app so that passenger safety is not put at risk,” it adds.

“我们将重点关注,以确保管理部门能确实强有力地掌控优步应用程序的更改管理,进而确保乘客的安全,”伦敦运输局补充道。

Commenting in a statement, Helen Chapman, director of licensing, regulation and charging at TfL, said: “Safety is our absolute top priority. While we recognise Uber has made improvements, it is unacceptable that Uber has allowed passengers to get into minicabs with drivers who are potentially unlicensed and uninsured.

海伦・查普曼是伦敦运输局执照、管理及收费部门的负责人,他在发言中提到:“安全绝对是我们的最优先事项。虽然我们认可优步所做出的改善,但优步允许乘客搭乘无照驾驶和未上保险的微型出租车,这无法容忍。”

“It is clearly concerning that these issues arose, but it is also concerning that we cannot be confident that similar issues won’t happen again in future. If they choose to appeal, Uber will have the opportunity to publicly demonstrate to a magistrate whether it has put in place sufficient measures to ensure potential safety risks to passengers are eliminated. If they do appeal, Uber can continue to operate and we will closely scrutinise the company to ensure the management has robust controls in place to ensure safety is not compromised during any changes to the app.”

“这类事件的发生令人担忧,但更让人担忧的是,我们无法确信此后不会再发生同样的事故。如果司法人员选择受理上诉,优步将有机会向当地法官公开表明,自己已经采取了足够多适当的措施,以确保消除了潜在的乘客安全风险。如果司法人员真的受理了该上诉,优步将继续运营,我们也将仔细检查公司,确保管理部门能确实强有力地掌控形势,确保在应用程序有任何更改期间,乘客的安全不会受到威胁。”

Responding to TfL’s decision in a statement, Uber’s regional general manager for Northern & Eastern Europe, Jamie Heywood, dubbed it “extraordinary and wrong”.

作为对伦敦运输局决议的回应,负责欧洲东部和西部的优步地区总经理,杰米·海伍德在发言中将该决议戏称为“极端的错误”。

“We have fundamentally changed our business over the last two years and are setting the standard on safety. TfL found us to be a fit and proper operator just two months ago, and we continue to go above and beyond,” he said. “On behalf of the 3.5 million riders and 45,000 licensed drivers who depend on Uber in London, we will continue to operate as normal and will do everything we can to work with TfL to resolve this situation.”

“过去两年里,我们已经从根本上调整了运营方式,并且正积极建立安全标准。两个月之前,伦敦运输局认为我们有资格运营,那么我们将继续努力,超越自我,”杰米·海伍德说到。“为了伦敦3,500,000名乘客和45,000名执照司机对优步的信赖,我们将正常运营,并且尽一切努力,与伦敦运输局合作,解决当前问题。”

On driver ID specifically, Heywood added: “Over the last two months we have audited every driver in London and further strengthened our processes. We have robust systems and checks in place to confirm the identity of drivers and will soon be introducing a new facial matching process, which we believe is a first in London taxi and private hire.”

针对司机账号问题,海伍德补充道:“过去两个月里,我们已经审查了伦敦的所有司机,并进一步强化了审核流程。我们拥有认证司机身份的强大系统和核查机制,并且我们将引进全新的面部识别程序,这将是伦敦出租车和私人雇佣车行业的先例。”

London’s mayor, Sadiq Khan, has tweeted a statement in support of TfL’s decision, saying that while it may be unpopular with Uber users their safety is “the paramount concern”.

伦敦市长,萨迪克·汗在推特上发布了一篇支持伦敦运输局决议的言论,他表示虽然优步用户不支持这项决议,但是他们的安全才是“最重要的”。

Uber’s CEO Dara Khosrowshahi has also now tweeted a response to TfL’s decision, dubbing it “wrong”.

优步首席执行官达拉·科斯罗沙西也在推特上发布了对伦敦运输局决议的回应,称这项决议是一个“错误”。

“We understand we’re held to a high bar, as we should be. But this TfL decision is just wrong. Over the last 2 years we have fundamentally changed how we operate in London. We have come very far — and we will keep going, for the millions of drivers and riders who rely on us.”

“我们理解优步正被推向高标准,我们也应当如此。但伦敦运输决议就是个错误。在过去两年里,我们已经从根本上改变了在伦敦的运营方式。我们已经走了很远——并且为了几百万信赖我们的司机和乘客,我们将继续前进。”

We understand we’re held to a high bar, as we should be. But this TfL decision is just wrong. Over the last 2 years we have fundamentally changed how we operate in London. We have come very far — and we will keep going, for the millions of drivers and riders who rely on us.

我们理解优步正被推向高标准,我们也应当如此。但伦敦运输决议就是个错误。在过去两年里,我们已经从根本上改变了在伦敦的运营方式。我们已经走了很远——并且为了几百万信赖我们的司机和乘客,我们将继续前进。

— dara khosrowshahi (@dkhos) November 25, 2019

——达拉·科斯罗沙西 (@dkhos) 2019年11月25日

This report was updated with additional reactions from Sadiq Khan and Dara Khosrowshahi

本报道将在萨迪克·汗和达拉·科斯罗沙西有另外的回应时更新。

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